Future Generali uses Microsoft AI to Deepen Customer Engagements

Future Generali India Life Insurance Co. Ltd. Through REVA, a chatbot built on the Microsoft Bot Framework, plays a key role in driving insightful conversations with its customers. It has already seen an increase in the customer satisfaction rate by 91% and have won them the Microsoft and CNBC TV18 #AIForAll award for leveraging AI for enhancing customer engagement. More such stories here: . Tweet us your favorite application or scenario with #MicrosoftAI and #AIForAll.

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